Privacy Policy

Last Updated: Nov 26, 2025

Salus Care PH (“we”, “us”, “our”) is committed to protecting your personal information and ensuring transparency regarding how your data is collected, used, stored, and shared.

This Privacy Policy explains how we manage personal information when you use our website https://saluscareph.com, our Membership Program, and all related services.

By accessing or using the Site, you confirm that you have read and understood this Privacy Policy.

1. Legal Basis

Salus Care PH complies with the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations (IRR).

We collect, process, store, and protect your personal and medical information lawfully, fairly, and transparently.

2. Information We Collect

We may collect the following categories of information when you use our Site or purchase products:

2.1. Personal Information

• Full name
• Date of birth
• Gender
• Delivery address
• Billing address
• Email address
• Mobile/telephone number
• Government-issued IDs (for verification or prescription pickup)

2.2. Health & Prescription Information

Required for processing prescription medicines:

• Prescription details
• Doctor’s name, license number
• Medication name, dosage, quantity
• Medical notes included in the prescription
• Uploaded files or photos of prescriptions, IDs, or medical documentation

2.3. Membership Information

• Membership activation/expiration dates
• Payment confirmation
• Member purchase history
• Account login details (email/username)

2.4. Device & Usage Information

Collected automatically:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the Site
• Cookies and tracking data

2.5. Payment Information

• Proof of payment (screenshots, transaction IDs)
• Billing-related data
  Note: We do not store credit card or bank account numbers. Payments are processed securely by third-party providers.

3. How We Use Your Information

We use personal and medical information for the following purposes:

3.1. Order Processing

• Validate prescriptions
• Confirm identity
• Process payments
• Pack and deliver orders
• Communicate updates regarding your purchase

3.2. Membership Management

• Activate and renew memberships
• Provide member-only access
• Deliver membership-related communications

3.3. Customer Support

• Respond to inquiries
• Verify customer identity
• Resolve order issues or disputes

3.4. Site Improvement

• Improve website performance and user experience
• Analyze browsing activity to optimize services

3.5. Regulatory Compliance

• Comply with FDA regulations
• Assist law enforcement or government agencies when legally required

We will never sell your information to advertisers or third-party marketers.

4. How We Store & Protect Your Information

Your data is stored securely using:

• Encrypted servers
• Access controls
• Secure internal systems
• Limited authorized personnel
• Regular security monitoring and updates

We take reasonable measures to prevent:

• Unauthorized access
• Loss or theft
• Data misuse
• Alteration or destruction

5. Sharing Your Information

We may share your information only with authorized third parties necessary to complete your transactions:

5.1. Delivery Partners

Couriers may receive your:

• Name
• Address
• Contact number
• Proof of prescription fulfillment (if required)

5.2. Payment Processors

To confirm payments or refunds.

5.3. Regulatory or Government Agencies

Only when legally required by:

• FDA (Food and Drug Administration – Philippines)
• Law enforcement
• Courts and regulatory bodies

We do not sell, rent, or disclose your data to advertisers or external marketing companies.

6. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality
• Remember your preferences
• Enhance user experience
• Analyze website traffic

You may disable cookies through your browser settings, but doing so may affect Site functionality.

7. Data Retention

We retain:

• Order records: 5 years (required under PH laws)
• Prescription records: as required by FDA regulations
• Account and membership data: until your account is deleted
• Communication records: for customer service and legal compliance

When no longer needed, your data is securely deleted.

8. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the right to:

8.1. Access Your Information

Request a copy of your personal data.

8.2. Correct Your Information

Request corrections to inaccurate or outdated data.

8.3. Withdraw Consent

You may withdraw consent for data processing, but doing so may limit your ability to place orders or use the Site.

8.4. Request Deletion

You may request deletion of your information, subject to legal retention requirements.

8.5. File a Complaint

You may file complaints with the National Privacy Commission (NPC) if you believe your rights are violated.

9. Children’s Privacy

Our Site is not intended for individuals under 18 years old.
We do not knowingly collect information from minors without parental or guardian consent.

10. Third-Party Links

Our Site may contain links to external websites.
We are not responsible for the privacy practices of these third-party sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted on the Site, and the “Last Updated” date will be revised.
Continued use of the Site indicates your acceptance of these updates.

12. Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your data rights, contact us:

Email: info@saluscareph.com
Address: 1626 Oroquieta St., Barangay 339 Zone 034, 1003 Santa Cruz, Manila, Philippines