Terms & Conditions
November 25, 2025 2026-03-19 17:10Terms & Conditions
TERMS AND CONDITIONS FOR SALUS CARE PH
Effective Date / Last Updated: February 9, 2026
Welcome to Salus Care PH (“Salus Care PH”, “we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website at https://saluscareph.com (the “Site”), your use of our services, the checkout process, the Health Pass Program, and all purchases of prescription drugs, over-the-counter (OTC) medicines, vitamins, supplements, and medical devices.
By accessing the Site, clicking “I Agree”, completing registration, or placing an order, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, discontinue use of the Site.
1. Membership Eligibility and Account Registration
1.1 Age Requirement
You must be at least eighteen (18) years old. If the user is a minor, the account must be managed by a parent or legal guardian.
1.2 Account Accuracy
You agree to provide true, accurate, complete, and current information at all times.
1.3 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials and all activities under your account.
1.4 Account Suspension or Termination
We may suspend or terminate accounts that violate these Terms, involve fraud, or pose security risks.
2. Nature of Services
2.1 No Medical Advice
All content is provided for informational purposes only and does not constitute medical advice, diagnosis, or treatment.
2.2 Professional Guidance
You should always follow the advice of your physician, pharmacist, or qualified healthcare professional, and the official product label.
2.3 Emergency Disclaimer
This platform is not intended for medical emergencies. Seek immediate professional medical help when necessary.
3. Use of the Site
3.1 Lawful Use
You agree to use the Site only for lawful purposes.
3.2 Prohibited Use
You agree not to:
Violate laws or regulations
Attempt unauthorized access
Upload harmful or malicious content
Disrupt or impair the Site
4. Intellectual Property
4.1 Ownership
All content is the property of Salus Care PH and protected by law.
4.2 Restrictions
You may not copy, reproduce, distribute, modify, or sell any content without permission.
5. User Accounts
You are responsible for:
All activity under your account
Keeping credentials secure
Providing accurate personal and medical information
6. Health Pass Program
6.1 Health Pass Requirement
A valid Health Pass may be required to purchase products.
6.2 Fees and Payment
The standard Health Pass is ₱399, valid for one (1) year, unless otherwise stated.
6.3 Activation
Health Pass is activated after successful registration and payment.
6.4 Benefits
May include:
Access to purchase products
Exclusive pricing and promotions
Priority support
6.5 Non-Transferability
Health Pass is personal and non-transferable and may not be shared or resold.
6.6 Renewal
Health Pass must be renewed every twelve (12) months.
6.7 Cancellation and Refund Eligibility
Unless otherwise stated, Health Pass fees are non-refundable.
6.8 Suspension or Termination
Health Pass may be suspended or terminated for fraud, misuse, or violations.
6.9 Changes
We may modify pricing, features, or benefits at any time.
7. Customer Responsibilities
You must:
Provide accurate information
Use products responsibly
Follow medical instructions
You acknowledge that misuse or improper use may cause serious health risks.
8. Prescription Requirements
8.1 Requirement
A valid prescription is required for prescription medicines.
8.2 Required Information
Prescription must include:
Patient name
Date issued
Doctor’s name and PRC license number
Medication details
8.3 Validation
Orders will not be processed until validated.
8.4 Right to Decline
We may decline or cancel orders if prescriptions are invalid or suspicious.
9. Product Information and Usage
All product information is for general reference only.
Professional advice and product labels take precedence.
10. Health and Safety Disclaimer
Salus Care PH is not liable for adverse effects resulting from:
Incorrect dosing
Self-medication
Failure to follow medical advice
Undisclosed conditions
11. Purchases, Payments, Returns, and Refunds
11.1 Payment
All orders must be paid in full before processing.
11.2 Pricing and Availability
Prices and availability may change without notice.
11.3 Order Acceptance
We may refuse, delay, or cancel orders.
11.4 Returns and Refund Restrictions
The following are not eligible for return or refund:
Prescription drugs
OTC medicines
Supplements
Medical devices
11.5 Exceptions
Returns may only be allowed if:
Wrong item delivered
Item damaged
Manufacturer recall
11.6 Change of Mind
Returns due to change of mind are not allowed.
12. Delivery and Pickup
Delivery times may vary.
A valid government-issued ID may be required.
Orders may be refused if verification requirements are not met.
13. Storage and Handling
After delivery, you are responsible for proper storage.
We are not liable for damage due to improper handling.
14. Privacy and Data Protection
Your data is handled in accordance with the Data Privacy Act of 2012 (RA 10173).
We implement security measures including encryption.
Only necessary data is collected and processed.
15. Prohibited Conduct
You may not:
Share accounts
Submit false information or prescriptions
Engage in fraud or misrepresentation
Extract or scrape data
16. Third-Party Links
We are not responsible for third-party websites.
Access them at your own risk.
17. Limitation of Liability
To the fullest extent permitted by law, Salus Care PH is not liable for indirect or consequential damages, including:
Loss of data or profits
Service interruptions
Improper product use
Third-party actions
All services are provided “as is” and “as available.”
18. Indemnification
You agree to defend and indemnify Salus Care PH against claims arising from:
Your use of the Site
Violations of these Terms
Misuse of products
Legal violations
19. Regulatory Compliance
19.1 Philippine Regulatory Compliance
We aim to comply with Philippine FDA regulations.
19.2 No Resale
You agree not to resell, redistribute, or repackage products unless legally permitted and approved in writing.
20. Amendments and Changes
We may update these Terms at any time. Continued use means acceptance of revised Terms.
21. Governing Law
These Terms are governed by the laws of the Republic of the Philippines.
22. Contact Us
Email: info@saluscareph.com
Address: 1626 Oroquieta St., Barangay 339 Zone 034, 1003 Santa Cruz, Manila, Philippines
