Return Policy

Last Updated: Nov 26, 2025

At Salus Care PH, we prioritize the safety and quality of all medicines, supplements, and medical devices we offer. Due to strict health regulations in the Philippines, most healthcare products cannot be returned or refunded once released to the customer.

This Return & Refund Policy explains when returns may be accepted and under what conditions refunds may be issued.

1. General Rule: No Returns or Refunds

In compliance with Philippine FDA (Food and Drug Administration) regulations, we do not accept returns or issue refunds for the following items:

• Prescription medications
• Over-the-counter (OTC) medicines
• Vitamins and supplements
• Medical devices
• Health and personal care products

This rule exists to protect customer safety and prevent tampering or contamination.

2. Eligible Returns (Exceptions)

Returns and refunds are only allowed in the following situations:

2.1. Wrong Item Delivered

If the product delivered is not what you ordered.

2.2. Damaged Item Upon Delivery

If the product arrives visibly damaged, broken, or unusable.

2.3. Manufacturer Recall

If the manufacturer or FDA issues an official recall.

Important:

• Damage must be reported within 24–48 hours of delivery.
• Product must be unused, unopened, and in its original sealed packaging unless the damage occurred during shipping.

3. Items NOT Eligible for Return

We cannot accept returns for products that are:

• Opened, used, or partially consumed
• Delivered in good condition but later damaged by improper handling or storage
• Returned without original packaging
• Past the reporting window (Over 48 hours after delivery)
• Missing invoice, order number, or proof of purchase

4. Return Process

If your case qualifies for a return under Section 2:

4.1. Contact Us

Email us at info@saluscareph.com with the following details:

• Full name
• Order number
• Description of the issue
• Photo or video evidence of the item

4.2. Review & Verification

Our team will review your claim within 1–3 business days.
If approved, we will arrange either:

• A product replacement, or
• A refund (only if replacement is not possible)

4.3. Return Instructions

You may be asked to return the product through:

• Courier pickup
• Drop-off at our designated location

We will inform you of the correct process based on your situation.

5. Refund Processing

If your return request is approved:

• Refunds will be issued through the original payment method, or
• As store credit, depending on availability

Refunds typically take 3–7 business days to process after approval.

6. Order Cancellations

6.1. Customer-Initiated Cancellations

Orders cannot be canceled once:

• Payment has been confirmed, and
• The order is already being prepared, processed, or packed

6.2. Prescription Orders

Prescription orders cannot be canceled after prescription validation has been completed.

7. Non-Delivery or Failed Delivery

If an order cannot be delivered because:

• The customer provided incorrect information
• The customer refused the delivery
• The customer could not present valid ID for prescription orders

The order may be canceled without refund, as the products can no longer be resold.

8. Product Storage Responsibility

After successful delivery, the customer is responsible for:

• Proper storage
• Temperature maintenance
• Keeping products sealed until use

We are not liable for product deterioration caused by improper storage after delivery.

9. Contact Us

If you believe your order qualifies for a return or refund under this policy, please contact us:

Email: info@saluscareph.com
Address: 1626 Oroquieta St., Barangay 339 Zone 034, 1003 Santa Cruz, Manila, Philippines